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Please inspect your purchase immediately upon delivery. If there is a problem with your order (such as a damaged piece or incorrect item), please follow the below steps
1. Contact us at (212) 202-1938 within three (3) days of receipt. You will then receive a claim number as reference to the service request. You may also email us at firstname.lastname@example.org
2. Send photos of damaged items to email@example.com with claim number as the subject line. You will receive a claim number from a customer service rep after you have contacted us within 3 days of delivery.
3. We will review the photos within 5-7 days of receipt and will reply with either a replacement or credit for future purchase.
4. We will notify you how to return the damaged item.
Once an item has shipped, cancellation is not possible. Furniture, Custom and Special Order items cannot be cancelled.
The following are final sale, and not eligible for refunds or exchanges: Furniture, fabric, accessories, art, custom orders, sale items, and all marble products.
We allow for returns on Lighting, subject to a 35% restocking fee. Lighting must be returned in the original packaging, packed exactly as it was shipped, otherwise returns will not be accepted. Installed, customized, or rewired lighting is not eligible for return.
You will be responsible for outbound and return shipping and delivery charges. A traceable return shipping method is required (FedEx, UPS, etc). Returns must be received in original condition and in the original packaging within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account. Shipping and Delivery Service charges are not refundable.
To make a return, contact our customer service team at: firstname.lastname@example.org, or at (212) 202-1938 EST. You must include your order number, prepay the postage, and insure each package.
Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 14 days of receipt of your package. In the event you have any problem or concern with an order we will connect you with our knowledgeable staff to ensure the issue is resolved to the best of our ability.