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Returns & Exchanges
CHANGING OR CANCELLING AN ORDER
To cancel a recent order please contact our customer service via phone (212) 202-1938, or email email@example.com at your earliest convenience. We will make every effort to accommodate your request. Our system is designed to fulfill orders as quickly as possible. As such, we are unable to cancel or change requests once the order has entered the production process and / or shipping process.
We use Stripe as the transaction processing partner.
We accept Visa, MasterCard, American Express and PayPal (online orders only).
Sales Tax is collected only in states where we have a physical presence. Currently this only includes New York, New Jersey and North Carolina. Shipments within the greater New York area are subject to state, local and district sales tax. Shipments outside New York City but within New York are subject to the state sales tax rate only.
To cancel a recent order please contact our customer service via phone (212) 202-1938, or email firstname.lastname@example.org at your earliest convenience. We will make every effort to accommodate your request.
PREPARING FOR FURNITURE DELIVERY
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location.
SCHEDULING YOUR DELIVERY
Once you are notified that items are ready and you receive your delivery date, we ask that you take receipt of them within 30 days. At the time of scheduling, please notify the Korban and / or shipping carrier of any special requirements necessary to ensure a successful delivery. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.
WHAT TO EXPECT ON DELIVERY DAY
Most furniture items include delivery inside your home, where experienced white glove delivery service professionals will carefully unpack and inspect each item, assemble it and place it in your room of choice. Please note that we do not unpack lighting, and certain other restrictions may apply. For your convenience, all packing materials will be removed. We ask that you closely inspect your item(s) before our delivery professionals leave your home.
Our delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment. To facilitate delivery, please clear the space where furniture or rugs will be placed prior to delivery.
An authorized individual must be home during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
SHIPPING RATES FOR FURNITURE
FURNITURE THAT IS MADE TO ORDER WILL REQUIRE DIFFERENT MINIMUM LEAD TIMES AS LISTED ON THE PRODUCT DELIVERY SECTION. See each item’s product detail page for individual product lead time, and shipping service. Korban furniture and select home products are delivered via our partnered white glove service providers to ensure the best delivery possible. Furniture White Glove Delivery includes inside delivery and the removal of all packaging materials. White Glove delivered items require 3-10 days of handling time prior to transit time.
PRICING & INFORMATION DISCLAIMER
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.
Korban is pleased to offer international shipping to any destination worldwide. Our customer service is standing by to assist you with bringing your order home or delivering it to loved ones anywhere around the globe.
Please note that shipments outside the US may be subject to import duties and taxes, which are the sole responsibility of the recipient. Please contact your respective customs office for further information about specific duties and taxes for your country. In addition, we are required by law to disclose the full value of package contents and cannot alter the value of your invoice or receipt.
Standard Shipping, complimentary with your order.
Delivery in 5-8 working days in the continental U.S. Some locations in Alaska and Hawaii may require additional days for delivery.
Delivery times begin one business day after the order is placed.
At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories. Orders made to any of these addresses will be canceled.
You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center.
Please inspect your purchase immediately upon delivery. If there is a problem with your order (such as a damaged piece or incorrect item), please follow the below steps
1. Contact us at (212) 202-1938 within three (3) days of receipt. You will then receive a claim number as a reference to the service request. You may also email us at email@example.com
2. Send photos of damaged items to firstname.lastname@example.org with claim number as the subject line. You will receive a claim number from a customer service rep after you have contacted us within 3 days of delivery.
3. We will review the photos within 5-7 business days of receipt and will reply with either a replacement or credit for a future purchase.
4. We will notify you how to return the damaged item.
Once the order process has started, cancellation is not possible. Furniture, Custom and Special Order items cannot be cancelled.
The following are final sale, and not eligible for refunds or exchanges: Furniture, fabric, accessories, art, custom orders, sale items, and all marble products.
We allow for returns on Lighting, subject to a 35% restocking fee. Lighting must be returned in the original packaging, packed exactly as it was shipped, otherwise returns will not be accepted. Installed, customized, or rewired lighting is not eligible for return.
You will be responsible for outbound and return shipping and delivery charges. A traceable return shipping method is required (FedEx, UPS, etc). Returns must be received in original condition and in the original packaging within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account. Shipping and Delivery Service charges are not refundable.
To make a return, contact our customer service team at: email@example.com, or at (212) 202-1938 EST. You must include your order number, prepay the postage, and insure each package.
We gladly accept returns within 15 days of the delivery date. All return items must be in original packaging, in new condition.
You may ship the return package at your charge, using a courier of your choice. Insurance is recommended.